FAQs


 


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Frequently Asked Questions
 
Billing Questions
Q.  DOES MEDIC-1 ACCEPT MEDICARE INSURANCE? A.  YES, BUT MEDICARE WILL ONLY COVER 80% OF THE ALLOWED AMOUNT AS LONG AS THE TRANSPORT MEETS MEDICARE GUIDELINES FOR MEDICAL NECESSITY.
Q.  IF I HAVE MEDICARE AND MEDI-CAL INSURANCE HOW COME I AM RECEIVING A BILL? A.  MEDIC-1 MAY NOT HAVE YOUR INSURANCE INFORMATION ON FILE.

Q.  WILL MEDICARE COVER A HOSPITAL TO HOSPITAL TRANSPORT?

A. YES, UNLESS THE TRANSPORT IS FOR THE CONVENIENCE OF THE PATIENT, FAMILY OR DOCTOR.

Q. MY DOCTOR REQUESTED AN AMBULANCE TRANSPORT AND I HAVE MEDICARE AND MEDICAL WILL MY BILL BE COVERED?

A. IT MAY OR MAY NOT DEPENDING IF THE TRANSPORT MEETS MEDICAL NECESSITY.

Q.  DOES MEDIC-1 ACCEPT ALL HMO PRIVATE INSURANCES?

A.  YES, BUT MOST HMO REQUIRE AN AUTHORIZATION FROM THE PATIENTS MEDICAL GROUP, IF THERE IS NO AUTHORIZATION FOR THE TRANSPORT IT MY NOT BE COVERED BY HEALTH PLAN.

Q. DOES MEDI-CAL PAY FOR MY COPAYMENTS?

A. YES, IF YOU DO NOT HAVE A SHARE OF COST OR IF THE SHARE OF COST HAS BEEN MET FOR THE MONTH. IF YOUR SHARE OF COST HAS NOT BEEN MET MEDI-CAL WILL NOT PAY THE CO-PAY AMOUNT.

Q. IF MY BILL IS TOO LARGE TO MAKE A PAYMENT WILL MEDIC-1 ACCEPT TIME PAYMENTS?

A. YES, PLEASE CONTACT THE OFFICE TO MAKE ARRANGEMENTS.

Q. IF I SET UP A PAYMENT PLAN WILL I BE CHARGED INTEREST?

A. NO, NO INTEREST WILL BE CHARGE FOR SETTING UP A PAYMENT PLAN.

Q. CAN I PAY MY BILLS WITH A CREDIT CARD?

A. YES, WE ACCEPT MASTERCARD, VISA AND DISCOVER. WE WILL ALSO ACCEPT ATM CARDS WITH VISA OR MASTER CARD LOGO.

Q. CAN I PAY MY BILLS WITH A CHECK BY PHONE?

A. NO. SORRY MEDIC-1 DOESN’T HAVE THE ABILITY TO MAKE CHECK PAYMENTS BY PHONE YET.

Q. IF I DON’T HAVE INSURANCE FOR A REQUESTED TRANSPORT WILL MEDIC-1 GIVE A DISCOUNT?

A. YES, IF YOU DON’T HAVE INSURANCE AND YOU NEED A TRANSPORT WE WILL OFFER A DISCOUNTED PRICE.

Q. IF I RECEIVE A BILL FOR MY DEDUCTIBLE WILL MEDIC-1 GIVE A DISCOUNT?

A. NO. THE DEDUCTIBLE AMOUNT WAS APPLIED BY YOUR INSURANCE AND IN ORDER FOR YOUR INSURANCE TO PAY FOR ANY OTHER SERVICES YOUR DEDUCTIBLE MUST BE MET. THE DEDUCTIBLE MAY VARY DEPENDING ON THE HEALTH PLAN YOU SIGNED UP FOR.  REFER TO YOUR HEALTH PLAN REGARDING COPAYMENT AMOUNTS AND DEDUCTIBLE AMOUNTS.

Q. WILL MY INSURANCE PAY FOR A WHEEL CHAIR TRANSPORT?

A. MEDICARE DOES NOT RECOGNIZE WHEEL CHAIR TRANSPORT AS  A LEVEL OF CARE THEY PAY FOR. MEDI-CAL WILL COVER A WHEEL CHAIR TRANSPORT PROVIDED THE NECESSARY PAPERWORK IS OBTAINED FOR BILLING PURPOSES. ANY OTHER INSURANCE MAY OR MAY NOT COVER THIS TYPE OF TRANSPORT. AGAIN PLEASE REFER TO YOUR HEALTH PLAN FOR SPECIFIC COVERAGE INFORMATION.  

   
Service Questions
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Training Questions
Can I arrange for training classes at my location?  
   
   

 

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Medic-1 Ambulance Service

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